01Who this policy covers
This policy explains what we do with personal information when you visit luxury-chauffeurs.uk or enquire about a chauffeur journey. It applies to enquiries made through the website, through the journey planner, and through WhatsApp messages started from any page here.
Luxury Chauffeurs is the data controller for the information described below. Our full registered details will be published here once confirmed, and this policy will be updated at the same time.
02What we collect
We only ask for what we need to quote and run a journey. If you use the journey planner, the information you type is assembled into a message on your own device and is not transmitted to us until you choose to send it through WhatsApp.
The information we typically hold about a booking is:
- Your name, and the telephone or WhatsApp number you contact us on
- An email address, where you give one for a written quotation
- Pickup and destination addresses, dates, times and any stops
- Passenger and luggage numbers, and any child seat or accessibility requirements
- A flight number, where you give one so we can plan around the published schedule
- Any notes or preferences you choose to tell us
- A company name, where the journey is billed to a business
03Why we hold it, and on what basis
We use this information to prepare a quotation, to assign a vehicle and chauffeur, to carry out the journey, and to answer questions about it afterwards. Where we are performing a contract with you, or taking steps at your request before entering into one, that is our lawful basis.
We also keep records where we have to meet a legal obligation, for example in relation to tax and accounting, and where we have a legitimate interest in maintaining basic business records or in resolving a dispute.
We do not send marketing messages unless you have asked us to. If we ever introduce a mailing list it will be opt-in only, and every message will carry a way to stop it.
04WhatsApp
WhatsApp is our main contact channel. When you message us, the content of that conversation is processed by WhatsApp under its own terms and privacy policy, which we do not control. Please do not send payment card details, passport scans or other sensitive documents by message.
Messages are retained for as long as we need them to run and support your booking, and are deleted when they are no longer needed.
05Who we share it with
Where a journey is fulfilled by a professional chauffeur operator in our network, we pass on only what that chauffeur needs to complete it — typically the passenger name, contact number, addresses and timings, and any requirement affecting the vehicle.
We also use service providers to host the website and to keep it working. We do not sell personal information, and we do not share it for anyone else's marketing.
06How long we keep it
Enquiries that do not become bookings are deleted once they are clearly no longer live. Booking records are kept for as long as we need them for the journey and for the periods required by tax and accounting rules, then deleted or anonymised.
07Cookies and analytics
This site does not use advertising cookies by default. Where analytics or advertising measurement is enabled, it is described in the Cookie Policy and, where consent is required, will be requested before those tags load.
08Your rights
Under UK data protection law you have the right to ask for a copy of the personal information we hold about you, to have inaccurate information corrected, to ask us to delete it, to object to or restrict certain processing, and to receive it in a portable form.
To exercise any of these rights, message us on WhatsApp and we will explain what we need to verify who you are. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office, the UK supervisory authority.
09Changes to this policy
If we change this policy we will update the date shown above. Where the change is significant we will make that clear rather than relying on the date alone.
This policy is written to be edited. Company registration, VAT and registered office details will be added here once confirmed, and the document should be reviewed by a qualified adviser before it is relied upon.